Return Policy
Last Updated: February 24, 2026
Thank you for shopping with KhloMar. We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help — within the structure outlined below. This policy explains when refunds, replacements, and cancellations are available, and how to request them.
By placing an order with KhloMar, you agree to this Return Policy.
1. Definitions
For purposes of this policy:
Delivery Date = The date the shipping carrier marks the package as “Delivered” according to tracking information.
Confirmed Delivery = The carrier’s official tracking record showing delivery to the address provided at checkout.
Return Authorization = Written confirmation from KhloMar approving a return request.
Final Sale = Item not eligible for return, refund, or store credit.
Store Credit = Digital e-gift card issued by KhloMar; non-transferable and not redeemable for cash.
Product Cost = The item’s purchase price after any discounts were applied, excluding shipping fees, taxes, and additional charges.
All time periods referenced in this policy are calculated using calendar days unless otherwise specified.
2. Damaged, Defective, or Incorrect Items
Refunds or replacements may be available if:
- The item is damaged
- The item is defective
- The incorrect item was received
- Items are missing from the shipment
Requirements
- Issues must be reported within 3 calendar days of Confirmed Delivery.
- Clear photos or videos and the order number are required.
- Items should be returned in original packaging when possible.
- Documentation from the carrier confirming non-delivery may be required when applicable.
Claims submitted outside this timeframe may be denied.
KhloMar reserves the right to:
- Issue a replacement
- Issue Store Credit
- Issue a refund
- Deny a claim if documentation is insufficient
3. Returns for Other Reasons (Non-Damaged Items)
Returns may be requested for:
- Change of mind or buyer’s remorse
- Incorrect size or variant selection
- Substantial shipping delays exceeding 45 days (subject to review at our discretion)
Shipping delays are measured from the date the order is marked as shipped.
Condition Requirements
To qualify for return, items must be received in original condition, meaning:
- Unworn and unused
- Unwashed
- Free of stains, makeup, deodorant, perfume, odors, or pet hair
- Not altered, stretched, or damaged
- All original tags attached (if applicable)
- Returned in original packaging when possible
- Shoes must be returned in their original shoe box
The shoe box must be placed inside another shipping box to prevent damage.
Items returned with signs of wear, including stretching, fabric pulling, deodorant marks, perfume scent, or washing shrinkage, will not be considered in original condition.
Only one Return Authorization may be issued per order.
Customers are responsible for return shipping costs.
KhloMar reserves the right to refuse returns that show signs of wear, washing, alteration, or damage.
4. Return Window & Refund Structure
A. Return Request Timeline
Return requests must be submitted within 14 calendar days of Confirmed Delivery.
Day 1 of the return window begins on the calendar day following the Delivery Date shown on tracking.
Returns sent without prior Return Authorization may be refused.
B. Refund to Original Payment Method
To qualify for a refund to the original payment method:
- The item must be postmarked within 7 calendar days of Return Authorization approval; and
- Received in original condition as defined in Section 3.
Day 1 for the postmark requirement begins on the calendar day following Return Authorization approval.
Eligible items returned in original condition will receive a full refund of the Product Cost, excluding shipping fees, taxes, and additional charges.
If a returned item does not fully meet original condition standards but is deemed resellable at a reduced value, a partial refund of up to 50% of the Product Cost may be issued at KhloMar’s sole discretion.
Items significantly worn, washed, altered, damaged, or unsanitary may be denied a refund.
C. Store Credit Eligibility
Items postmarked between 8–30 calendar days after Return Authorization approval are eligible for Store Credit only, provided they meet original condition requirements.
Items returned in original condition within this timeframe will receive full Store Credit equal to the Product Cost.
Items not meeting original condition standards may receive reduced Store Credit or may be denied at KhloMar’s sole discretion.
D. Purchases Made with Store Credit
Purchases made in whole or in part using Store Credit are not eligible for refund to any original payment method, including credit card, debit card, PayPal, or other external payment providers.
Approved returns for such purchases will be reissued as Store Credit only.
E. Expiration of Return Authorization
Return Authorizations expire 30 calendar days from the date of issuance.
Items postmarked or received after 30 days may be considered Final Sale and may be refused or returned to sender without refund or Store Credit.
5. Shipping Fees & Return Costs
- Original shipping fees are non-refundable.
- Customers are responsible for return shipping costs.
- KhloMar is not responsible for lost return packages.
- We strongly recommend using tracked shipping for returns.
Responsibility transfers to the customer once the carrier marks the package as delivered.
6. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days after inspection.
Original shipping fees are non-refundable.
In some cases, refunds may be approved without requiring return of the item. You may be instructed to keep or dispose of the item.
All approvals are issued at KhloMar’s sole discretion in accordance with this policy.
7. Delivered But Not Received Claims
If tracking shows an order was delivered but not received:
- Documentation from the carrier confirming non-delivery may be required.
- Claims must be submitted within 7 calendar days of Confirmed Delivery.
If the carrier confirms delivery, KhloMar reserves the right to deny the claim.
8. Non-Refundable Situations
Refunds will not be issued for:
- Normal wear and tear
- Shipping delays less than 45 days
- Improper use or failure to follow instructions
- Items returned outside policy windows
The following are Final Sale:
- Items marked Final Sale
- Limited-time promotions (BOGO, B2G2, Doorbusters)
- Gift Cards
- Jewelry
- Hats and Hair Accessories
- Intimates, Pasties, Face Masks, Tights, Hosiery
- Personalized or Custom Items
- Swimwear without sanitary liner attached
9. Fitness & Beauty Products
KhloMar fitness and skincare products are intended for general wellness use only.
By purchasing, you acknowledge:
- You are responsible for safe and proper use
- Consultation with a healthcare professional is recommended
- Skincare tools should be patch-tested
Refunds for fitness and beauty products are available for damaged, defective, or incorrectly shipped items.
Unopened and unused products may be eligible for return if requested within the timeframe outlined in this policy and received in original condition. For hygiene and safety reasons, products that have been opened, used, or show signs of use are not eligible for refund.
KhloMar reserves the right to determine eligibility upon inspection.
10. Order Cancellations
Orders may be canceled within 12 hours of purchase, provided processing has not begun.
Orders cannot be canceled once:
- Processing has begun
- The order has been packaged
- Tracking has been issued
Cancellation requests submitted after the 12-hour window are not guaranteed.
11. Lost or Stolen Packages
If tracking shows “Delivered,” KhloMar is not responsible for stolen packages.
If a package is lost in transit, we will assist with carrier investigation. Resolutions are subject to carrier confirmation.
12. Chargebacks & Payment Disputes
By placing an order, you agree to contact KhloMar before initiating a chargeback.
If a chargeback is filed for:
- Delivered orders
- Orders confirmed by tracking
- Orders fulfilled per this policy
KhloMar reserves the right to submit delivery confirmation, policy agreement records, and fraud documentation to contest the dispute fully.
Fraudulent disputes may result in refusal of future service.
13. How to Request a Return, Replacement, or Cancellation
A. Return Requests (Within 14 Days of Delivery)
Return requests within the 14-day window may be initiated:
- Through the online return request form on our website, or
- By emailing us directly.
B. Return Requests (8–30 Day Store Credit Window)
Requests within the 8–30 day post-approval window must be submitted via email only.
C. Contact Information
Email: khlomar.store@outlook.com
Please include:
- Your order number
- Clear photos or video (if applicable)
- A brief description of your request
For faster processing, use the subject line:
“Return/Replacement/Cancellation Request – Order #12345”
14. Fraud Prevention & Abuse Policy
KhloMar reserves the right to:
- Limit or refuse returns from customers exhibiting excessive return activity
- Refuse service in cases of suspected fraud
- Require additional verification for high-value refunds
- Require signature confirmation for future orders when necessary
We actively monitor for return abuse and chargeback fraud.
15. Policy Updates
KhloMar reserves the right to modify this policy at any time. Updates apply to orders placed after the revised version is posted on our website.