We currently ship within the United States only. International shipping is not available at this time.

Orders are typically processed within 1–3 business days (excluding weekends and holidays). Processing times may be longer during high-volume periods, promotions, or due to supplier availability.

Delivery times vary based on the fulfillment route:

• U.S.-origin shipments: 3–5 business days
  
• International-origin shipments delivered within the U.S.: 8–15 business days
  

Delivery times are estimates only and are not guaranteed.

Some items are fulfilled from international warehouses and imported into the U.S. as part of the shipping process. There are no additional customs or import fees for U.S. deliveries.

Possibly. If your order contains multiple items, they may ship separately and arrive at different times. There is no additional shipping cost for split shipments.

• For U.S.-origin shipments, tracking usually updates within 24–72 hours after shipment.
  
• For international-origin shipments, tracking may take up to 7 business days to show meaningful updates.
  

Limited or delayed tracking updates during transit are normal.

Not necessarily. Tracking may pause while a package is in transit, undergoing customs clearance, or awaiting carrier handoff. A lack of updates does not mean your order is lost.

If tracking has not updated after 7 business days, please contact us.

If tracking shows “Delivered,” the order is considered fulfilled.

KhloMar is not responsible for packages that are lost or stolen after delivery.

In some cases, additional documentation may be required to review your claim in accordance with our Refund Policy. Refunds are not guaranteed for delivered packages.

Return requests must be submitted within 14 days of delivery, as shown by tracking.

Refunds or replacements may be approved if an item:

• Arrives damaged or defective
  
• Is the wrong item
  
• Is missing parts
  

Photo or video verification may be required.

Possibly, unopened items may be eligible for return and refund upon request.

• Request a return within 14 days of delivery.
• Customer pays return shipping.
• Photos may be required to verify condition.
• Items must be shipped back within 14 days of approval to receive a full refund. Late returns may receive partial refunds.

For full details, please refer to our Refund Policy.

Generally, no. Fitness and skincare products are only eligible for refunds if they arrive damaged, defective, or incorrectly shipped, as outlined in our Refund Policy.

Shipping delays do not qualify for refunds unless the delay exceeds 45 days after shipment, as outlined in our Refund Policy.

Approved refunds are issued to the original payment method and typically process within 5–10 business days, depending on your payment provider.

Orders may be canceled within 12 hours of purchase, provided the order has not entered processing or fulfillment.

Once processing begins or tracking is issued, orders cannot be canceled.

No. Unless explicitly stated, our products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

No. Individual results vary based on personal factors such as age, fitness level, skin type, frequency of use, and adherence to instructions. Results are not guaranteed.

Please contact us first at khlomar.store@outlook.com so we can assist you.

Filing a chargeback without contacting us may delay resolution, and disputes may be challenged if the order was delivered or properly fulfilled.

Email us at:

📧 khlomar.store@outlook.com

Email is the preferred method to ensure your request is documented and handled efficiently.