Frequently Asked Questions (FAQs)
Important Notice
The information below is provided for convenience only. For legally binding terms regarding orders, refunds, shipping, and product use, please refer to our Terms of Use, Refund Policy, and Shipping Policy.
📦 Orders & Shipping
Q: When will my order ship?
A: Orders are processed within 1–3 business days after payment is received (excluding weekends and holidays). Processing may take longer during promotions or high-volume periods.
Q: How long does delivery take?
A: The average delivery time is about 8.5 business days.
Typical delivery estimates:
• U.S. warehouse shipments: 3–5 business days
• International-origin shipments delivered within the U.S.: 10–15 business days
Delivery times are estimates and may vary.
Q: Do you ship internationally?
A: Currently, KhloMar ships within the United States only.
Q: Why did my order arrive in multiple packages?
A: Some items ship from different suppliers or warehouses, so they may arrive separately. You will not be charged extra shipping.
🚚 Tracking & Delivery
Q: Will I receive tracking information?
A: Yes. Tracking information will be emailed once your order ships. Please allow 24–72 hours for tracking updates, and up to 7 business days for some shipments.
Q: Why hasn’t my tracking updated yet?
A: Some shipments update slowly while in transit, especially when fulfilled from international warehouses. This is normal and does not mean your package is lost.
Q: What if my package says delivered but I didn’t receive it?
A: Please contact us within 7 calendar days of delivery so we can review the situation. Carrier confirmation may be required.
Q: Are stolen packages covered?
A: Once the carrier marks a package as Delivered, responsibility transfers to the customer. KhloMar is not responsible for stolen packages.
🔁 Returns & Refunds
Q: How long do I have to request a return?
A: Return requests must be submitted within 14 days of delivery. Day 1 begins the day after the carrier marks the package delivered.
Q: What condition must items be in to qualify for a return?
A: Items must be in original condition, meaning they are:
• Unworn and unused
• Unwashed
• Free of stains, odors, or makeup
• Not stretched or altered
• Tags attached (if applicable)
Items showing signs of wear may be refused or partially refunded.
Q: Do I have to pay for return shipping?
A: Yes. Customers are responsible for return shipping costs, and original shipping fees are non-refundable.
Q: When will I receive my refund?
A: Approved refunds are issued to the original payment method within 5–10 business days after inspection. Refunds include the product cost only.
❌ Final Sale Items
Q: What items cannot be returned?
A: The following items are Final Sale:
• Jewelry
• Hats and hair accessories
• Gift cards
• Intimates, hosiery, pasties, or face masks
• Personalized or custom items
• Swimwear without sanitary liner attached
• Items marked Final Sale
• Certain promotional items (BOGO or doorbusters)
🧴 Fitness & Beauty Products
Q: Can fitness or beauty products be returned?
A: Yes, if the item is unused, unopened, and within the return window. For hygiene reasons, opened or used products cannot be returned.
Q: Are KhloMar products medical devices?
A: No. Unless explicitly stated, products are intended for general lifestyle and personal use only and are not medical devices.
Q: Are results from fitness or beauty tools guaranteed?
A: No. Results vary based on individual factors such as body type, skin type, frequency of use, and lifestyle habits.
👗 Clothing & Apparel
Q: Will clothing look exactly like the photos?
A: Minor variations in color, fabric feel, and fit may occur due to lighting, screen settings, and manufacturing updates.
Q: How do I choose the correct size?
A: Please review the size chart and product description before purchasing. Fit may vary based on garment style and body type.
✏️ Order Changes & Cancellations
Q: Can I cancel my order?
A: Orders may be canceled within 12 hours of purchase if processing has not started.
Once processing begins or tracking is issued, orders cannot be canceled.
Q: What if I entered the wrong shipping address?
A: Customers are responsible for entering the correct shipping information. KhloMar is not responsible for delivery issues caused by incorrect addresses.
⚖️ Policies & Legal
Q: What policies apply when I place an order?
A: By placing an order, you agree to KhloMar’s Terms of Use, Refund Policy, and Privacy Policy.
Q: Can KhloMar cancel orders?
A: Yes. We reserve the right to cancel or limit orders due to pricing errors, suspected fraud, or inventory issues.
Q: What law governs KhloMar’s policies?
A: KhloMar operates under the laws of the State of Mississippi.
💬 Contact
Q: How can I contact KhloMar?
A: Email us anytime at:
Please include your order number and a brief description of your request so we can assist you quickly.